{"id":1948,"date":"2021-09-24T03:03:44","date_gmt":"2021-09-24T03:03:44","guid":{"rendered":"https:\/\/quinta-verde.com\/?page_id=1948"},"modified":"2021-09-24T03:20:44","modified_gmt":"2021-09-24T03:20:44","slug":"livro-de-reclamacoes-online","status":"publish","type":"page","link":"https:\/\/quinta-verde.com\/en\/livro-de-reclamacoes-online\/","title":{"rendered":"Livro de Reclama\u00e7\u00f5es Online"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1948\" class=\"elementor elementor-1948\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d0545f8 elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"d0545f8\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[{&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;_id&quot;:&quot;11c9ed7&quot;,&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:50,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:null,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x&quot;:50,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y&quot;:50,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}],&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b1332e0\" data-id=\"b1332e0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0aa3b8d elementor-hidden-tablet elementor-hidden-phone elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"0aa3b8d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInDown&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Livro de Reclama\u00e7\u00f5es Online<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-99af423 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"99af423\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[{&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;_id&quot;:&quot;5411af3&quot;,&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:50,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:null,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x&quot;:50,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y&quot;:50,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2cd225b\" data-id=\"2cd225b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cb71ca3 elementor-widget elementor-widget-text-editor\" data-id=\"cb71ca3\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\"><b>Nota<\/b>: \u00c9 obrigat\u00f3rio, enquanto prestadores de servi\u00e7os em linha, que contemplem um livro de reclama\u00e7\u00f5es dispon\u00edvel no vosso website. No entanto, para colocarem o livro de reclama\u00e7\u00f5es online \u00e9 necess\u00e1rio registarem-se na Plataforma de Reclama\u00e7\u00f5es Eletr\u00f3nico que implica a inser\u00e7\u00e3o do contribuinte da empresa.<span class=\"Apple-converted-space\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4f14727 elementor-widget elementor-widget-text-editor\" data-id=\"4f14727\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">No que respeita ao livro de reclama\u00e7\u00f5es devem seguir os seguintes passos:<\/p><h5><b>1. Entrar no website da Dire\u00e7\u00e3o geral do Consumidor<\/b><\/h5>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-32324a9 elementor-widget elementor-widget-image\" data-id=\"32324a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.consumidor.gov.pt\/\" target=\"_blank\" rel=\"nofollow\">\n\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"450\" src=\"https:\/\/quinta-verde.com\/wp-content\/uploads\/2021\/09\/step-1-1024x576.jpg\" class=\"attachment-large size-large wp-image-1963\" alt=\"\" srcset=\"https:\/\/quinta-verde.com\/wp-content\/uploads\/2021\/09\/step-1-1024x576.jpg 1024w, https:\/\/quinta-verde.com\/wp-content\/uploads\/2021\/09\/step-1-300x169.jpg 300w, https:\/\/quinta-verde.com\/wp-content\/uploads\/2021\/09\/step-1-768x432.jpg 768w, https:\/\/quinta-verde.com\/wp-content\/uploads\/2021\/09\/step-1-1536x864.jpg 1536w, https:\/\/quinta-verde.com\/wp-content\/uploads\/2021\/09\/step-1-2048x1152.jpg 2048w, https:\/\/quinta-verde.com\/wp-content\/uploads\/2021\/09\/step-1-18x10.jpg 18w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f109bb6 elementor-widget elementor-widget-text-editor\" data-id=\"f109bb6\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5><b>2. De seguida, dever\u00e1 ser selecionada a op\u00e7\u00e3o \u201cEmpresas \/ Operadores Econ\u00f3micos\u201d<\/b><\/h5>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c58f04c elementor-widget elementor-widget-image\" data-id=\"c58f04c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"450\" src=\"https:\/\/quinta-verde.com\/wp-content\/uploads\/2021\/09\/step-2-1024x576.jpg\" class=\"attachment-large size-large wp-image-1971\" alt=\"\" srcset=\"https:\/\/quinta-verde.com\/wp-content\/uploads\/2021\/09\/step-2-1024x576.jpg 1024w, https:\/\/quinta-verde.com\/wp-content\/uploads\/2021\/09\/step-2-300x169.jpg 300w, https:\/\/quinta-verde.com\/wp-content\/uploads\/2021\/09\/step-2-768x432.jpg 768w, https:\/\/quinta-verde.com\/wp-content\/uploads\/2021\/09\/step-2-1536x864.jpg 1536w, https:\/\/quinta-verde.com\/wp-content\/uploads\/2021\/09\/step-2-2048x1152.jpg 2048w, https:\/\/quinta-verde.com\/wp-content\/uploads\/2021\/09\/step-2-18x10.jpg 18w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1e59af0 elementor-widget elementor-widget-text-editor\" data-id=\"1e59af0\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5><b><\/b><b>3. No final da p\u00e1gina, a verde, dever\u00e1 selecionar a op\u00e7\u00e3o \u201cRegras de utiliza\u00e7\u00e3o do Logotipo do Livro de Reclama\u00e7\u00f5es no Formato Eletr\u00f3nico\u201d<\/b><\/h5>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e416697 elementor-widget elementor-widget-image\" data-id=\"e416697\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"450\" src=\"https:\/\/quinta-verde.com\/wp-content\/uploads\/2021\/09\/step-3-1024x576.jpg\" class=\"attachment-large size-large wp-image-1978\" alt=\"\" srcset=\"https:\/\/quinta-verde.com\/wp-content\/uploads\/2021\/09\/step-3-1024x576.jpg 1024w, https:\/\/quinta-verde.com\/wp-content\/uploads\/2021\/09\/step-3-300x169.jpg 300w, https:\/\/quinta-verde.com\/wp-content\/uploads\/2021\/09\/step-3-768x432.jpg 768w, https:\/\/quinta-verde.com\/wp-content\/uploads\/2021\/09\/step-3-1536x864.jpg 1536w, https:\/\/quinta-verde.com\/wp-content\/uploads\/2021\/09\/step-3-2048x1152.jpg 2048w, https:\/\/quinta-verde.com\/wp-content\/uploads\/2021\/09\/step-3-18x10.jpg 18w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Livro de Reclama\u00e7\u00f5es Online Nota: \u00c9 obrigat\u00f3rio, enquanto prestadores de servi\u00e7os em linha, que contemplem um livro de reclama\u00e7\u00f5es dispon\u00edvel no vosso website. No entanto, para colocarem o livro de reclama\u00e7\u00f5es online \u00e9 necess\u00e1rio registarem-se na Plataforma de Reclama\u00e7\u00f5es Eletr\u00f3nico que implica a inser\u00e7\u00e3o do contribuinte da empresa.\u00a0 No que respeita ao livro de reclama\u00e7\u00f5es [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1948","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/quinta-verde.com\/en\/wp-json\/wp\/v2\/pages\/1948","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/quinta-verde.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/quinta-verde.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/quinta-verde.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/quinta-verde.com\/en\/wp-json\/wp\/v2\/comments?post=1948"}],"version-history":[{"count":28,"href":"https:\/\/quinta-verde.com\/en\/wp-json\/wp\/v2\/pages\/1948\/revisions"}],"predecessor-version":[{"id":1981,"href":"https:\/\/quinta-verde.com\/en\/wp-json\/wp\/v2\/pages\/1948\/revisions\/1981"}],"wp:attachment":[{"href":"https:\/\/quinta-verde.com\/en\/wp-json\/wp\/v2\/media?parent=1948"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}